Services Still Not Cancelled

<p>I eventually received a very friendly call today from Telkom - understanding that I have cancelled my services Nov 2016 already and that I have stopped paying my account last month because I have been charged montly ever since still for these services that I have cancelled. My account has been suspended - even the only services I requested to keep - my ADSL line that is managed by another service provider and also incorrectly billed by Telkom after I send the forms through and requested that the line be moved to the holding pool (which was done) but still I am incorrectly charged - this was done end Dec 2016. </p> <p>I was informed that I am not going to be assisted if I did not pay the full amount Telkom incorrectly billed me for and only then will my account be rectified. I said if I receive proof that my account will be rectified I have no problem in doing so. I was asked if I have all the proof that I cancelled the services which of cause I do.</p> <p>I was then transferred to the billing department who then disagreed. They state that I will pay everything and that my account will not be corrected. I can newly apply for the services to be cancelled from here on forward.</p> <p>So now to find another service provider that can assist me with an ADSL line because clearly Telkom does not value their customers and I am not paying for serivces I have all the proof of that I have cancelled, followed up, etc. </p>