Services received from your agents, suspended contract, un-cancelled contract , funds for incorrect billing not received.

<p>Hi Telkom,</p> <p>I just wanted to say that I am utterly disgusted with the service that I am receiving from you. Firstly I requested my contract for my Laptop to be cancelled already in July , however I needed to continuously call into your contact centre in order to have the matter resolved and the worst part about this is that i was being billed for the service. I spoke to a manager and she advised that the matter will be sorted however I called in on the 20/10/2016 and the agent advised that I am still being billed for the laptop, so why is that ? I was promised by the a manager of which I won’t mention a name that they would return the funds that I was being billed for yet nothing was received. I also called in May to have my banking details updated yet they took the information but never activated my new banking details which left my old account overdrawn and I was being charged bank charges for this(all this was confirmed on the 20/10/2016 by the agent that spoke to me). Moreover, I have a contracted tablet with your company as well- you suspended my services due to non-payment and I could only imagine that this is due to my banking details situation. I always paid on time and this is not the level of service that I expected from your company. I advised the agent I spoke to on the 20/10/2016 that I will make a manual payment of which I did on the very same morning and I questioned him to ask when my tablet will be turned on he advised 24hours. It has been 4 days and I still have no service on my tablet I couldn’t make or receive calls from my family, when I was on the road driving I couldn’t use GPS and On top of that I had to use someone else’s phone when I needed to make calls. I called into the call centre this morning and requested to speak to a manager and guess what the agents advised me " that there was no manager available to speak and I mentioned that I will wait on the line and without being asked by the agent to place me on hold she just went ahead and did it anyway , and there I was holding for over 6minutes.</p> <p>I want my laptop and tablet cancelled as you company has been nothing but an inconvenience to me and I want to be refunded for my bank charges I had to pay which due to your agent not activating my new banking information and PLEASE refund me for what you have charged me for my laptop from July up until October.</p> <p>I understand that I am not the only one you did this to, this happened to my colleague at work and she advised that it took 3-4 months to resolve her query and get her money refunded back. I hope this won’t happen in my case because I will take the matter to your regulator.</p>