Services paid not being met - ADSL

This must be 5th call logged to Telkom over the same issue - slow internet during evenings and late night on weekdays and slow for majority of the day and night on weekends. Last call logged 710CRK170115 on the 17th January 2015 is still not addressed. So far two technicians were out to see me with no help (which is expected). Both sang the same song that congestion is the issue and nothing further could be done. This is the 4th technician admitting that congestion is the issue and the last also confirmed this to be a common issue which he needs to deal with daily with customers. His response - Telkom Head office does not want to acknowledge the issue.<br> <br> Essentially I have a 4mb uncapped ADSL line which I am unable to use to stream IPTV as latency (ping) is as high has 1000ms for local servers. Imagine how high for the international servers which is being used. I am paying for a service that I am not receiving in full. This is the main reason for me getting ADSL. A small discount which was done once off when i complaint last does not do justice. Telkom - address this issue and acknowledge you oversold this. Perhaps uncapped LTE on your cost is in order to those affected.