MS
Moeder S
1 reviews | Active since Jan 2015
21 Sept 2018, 10:27
Services not working!
I've app**** for the landline and ADSL services on the 31/07/2018. It was installed on the 19/09/2018, in between there were ups and downs. After installation it was from pillar to post to get these up and running. I've called 10210 & 10213 about 10 times and this line is not working. I'm expected to pay for services that are not working. There is no joy in your services Telkom. Can Telkom get this thing right and make sure it's working!
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Telkom's replyOfficial
08 Oct 2018, 08:26Hello MoedersimelaneT
Thank you for taking my call.
A fault has been reported for the noise on the line, fault ***. The fault is in hand with our testing department. If they are unable to fix the fault remotely it will be handed over for the dispatch of the next available technician.
The billing query has been escalated to our billing team for their attention.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply08 Oct 2018, 08:26
Official
Hello MoedersimelaneT
Thank you for taking my call.
A fault has been reported for the noise on the line, fault ***. The fault is in hand with our testing department. If they are unable to fix the fault remotely it will be handed over for the dispatch of the next available technician.
The billing query has been escalated to our billing team for their attention.
Regards
Noleen
Telkom Social Media Team.
Best regards,