Services not working

My telephone and internet line went down on Wednesday morning, ***0. I logged a Fault on Thursday ***1 when I could get to an internet connection. It is now Friday afternoon and none of the services are working. I started a \Chat\" with the call center and was told. \"The fault has not yet been allocated to a Technician. And they have 7 - 14 working days to resolve issues?!?!? This is crazy. I do not accept such bad service and what my query and resultant fix to be escalated with urgency. I also want the rental billing for the days there is no service to be subtracted from my bill"