Services not rendered for. Customer number ***

I have been complaining via telephone calls, sending emails, going to the Telkom store where they tell me that they I have to than call because they cannot help us. What sort of provider cannot help a customer at the store to make a customer phone they own company while at their store. My router service signal has been offline for weeks yet no feedback, no resolution, not even an acknowledgement email from them.. Useless people. This hello Peter post is not the last post, I will be simultaneously sending an email to the ombudsman and all social media platforms.