1 reviews | Active since Jul 2011
Services not cancelled as requested
<p>On 24 May I requested all services to be cancelled by senidng an email to ********** and I received an automated proof of receipt. I noticed that my services have not been cancelled and Telkom has continued to bill me. </p> <p>On 10 August I went to the Rosebank branch to try to sort it out. Someone registered a service request but could not give me a reference number. The person said I would be contacted by 12 August, which has not happened yet. </p> <p>I would like to be refunded from 24 May (less the minimum notice period) immediately. </p>
Hi nau6646,
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our Fulfillment department and feedback will follow.
Your reference AI***.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
Hi nau6646,
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our Fulfillment department and feedback will follow.
Your reference AI***.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
I got a reply from Zulfah at Telkom asking for bank statements but did not give an email address.
This is the problem with Telkom.
Give me an email address to where I can send the bank statements.
I got a reply from Zulfah at Telkom asking for bank statements but did not give an email address.
This is the problem with Telkom.
Give me an email address to where I can send the bank statements.