Services not cancelled and billed

I called Telkom since May to cancel my wifi services as I was now on month to month Telkom gave me references and advised the services are cancelled and I would not be further charged. My serves were never cancelled. Upon realising that the services were not cancelled I called Telkom not once but 4 times till August 2023 in an effor tk cancel my services and stop being g billed as well. Cases were done and I was provided with numbers , no one ever gave me feedback. The 6th time trying to cancel my services another case number was provided and I was only called in August and told services are cancelled but I must be liable for the payments from May 2023 when I requested the services to be cancelled and with 6 attempts which were in vein seeing my problem was not solved. The sad part was I kept telling the consultants I do t want to be billed and I was promised I wouldn’t. Please note that their calls are recorded with the consultants advising me I will not be billed I would get a credit on this or a reversal on the account. How am I to co to ur having a co tract with Telkom of this is how we are treated, even after trying my utmost best to avoid being billed and being the one to try resolve this not once but 6 times I find Telkom very unfair as I cancelled my services on time and I must be liable. The customer service was poor.