Services never cancelled as requested & "Debt" handover to Collection Agents without consultation

Telkom never cancelled my broadband, despite filling out and submitting a cancellation form in their Mall of Africa branch.

Final invoice was never prorated and Telkom never responded to requests to explain or rectify the charge

Telkom then handed debt over to collection agents without first contacting me

2017-05-22 Cancelled LTE package by at Telkom's Mall of Africa Branch 2017-06-17 Emailed Telkom explaining that final invoice was not correct – Telkom did not respond 2017-06-30 Telkom processes debit order for full month charge (I reversed D/O) 2017-07-14 Telkom attempts to collect again with a slightly different amount so I had to reverse the debit order again 2017-07-19 Emailed Telkom AGAIN about the charges and received no response 2018-03-04 Collection agent (AG & Associates) contacts me claiming I owe 2x the full invoice that was never apportioned for the cancellation period!!

This has been an extremely frustrating experience - Telkom please escalate to appropriate area for resolution Telkom Cancellation case - ********** 2