NG
Nigel G
1 reviews | Active since Mar 2025
31 Mar 2025, 09:11
SERVICES CUT OFF/BILLING ISSUES
• The author (me) traded in a device, believing the transaction was complete as per what was on the system and what was told to me.
• Two weeks later, services were cut due to a previously unmentioned R14000 charge outstanding fee from the previous device.
• Despite contacting customer service and the store, the author was told they must pay the unexpected fee to reinstate service, which bare in mind was not the authors fault.
• The author refuses to pay, citing lack of prior notification and ongoing billing issues.
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Replies (3)NG
Nigel G's updateReviewer Update
31 Mar 2025, 17:39This was done with a device trade in application which I had qualified for. Upon doing this at the store I was not made aware of any unsettled fees as the system processed this transaction smoothly without any issues and hadn't notified me about outstanding bills.
From the 15th of March until date I have not received any feedback regarding the reinstatement of my services and I am only being told that it will be reinstated after the unbilled R14000 be paid off. I refuse to pay this bill as I was unaware of this!!! I require urgent attention to this matter and that it be resolved ASAP before it being further taken up. There must be no other way other than to reinstate my services and come up with a plan for the outstanding bill or declare that bill null and void. I am the customer and was not made aware of these bills outstanding hence I will not be paying anything.
I'm not happy at all with the issue I'm having with these guys and not one being able to help and close off this matter.
From the 15th of March until date I have not received any feedback regarding the reinstatement of my services and I am only being told that it will be reinstated after the unbilled R14000 be paid off. I refuse to pay this bill as I was unaware of this!!! I require urgent attention to this matter and that it be resolved ASAP before it being further taken up. There must be no other way other than to reinstate my services and come up with a plan for the outstanding bill or declare that bill null and void. I am the customer and was not made aware of these bills outstanding hence I will not be paying anything.
I'm not happy at all with the issue I'm having with these guys and not one being able to help and close off this matter.
NG
Nigel G's update31 Mar 2025, 17:39
Reviewer Update
This was done with a device trade in application which I had qualified for. Upon doing this at the store I was not made aware of any unsettled fees as the system processed this transaction smoothly without any issues and hadn't notified me about outstanding bills.
From the 15th of March until date I have not received any feedback regarding the reinstatement of my services and I am only being told that it will be reinstated after the unbilled R14000 be paid off. I refuse to pay this bill as I was unaware of this!!! I require urgent attention to this matter and that it be resolved ASAP before it being further taken up. There must be no other way other than to reinstate my services and come up with a plan for the outstanding bill or declare that bill null and void. I am the customer and was not made aware of these bills outstanding hence I will not be paying anything.
I'm not happy at all with the issue I'm having with these guys and not one being able to help and close off this matter.
From the 15th of March until date I have not received any feedback regarding the reinstatement of my services and I am only being told that it will be reinstated after the unbilled R14000 be paid off. I refuse to pay this bill as I was unaware of this!!! I require urgent attention to this matter and that it be resolved ASAP before it being further taken up. There must be no other way other than to reinstate my services and come up with a plan for the outstanding bill or declare that bill null and void. I am the customer and was not made aware of these bills outstanding hence I will not be paying anything.
I'm not happy at all with the issue I'm having with these guys and not one being able to help and close off this matter.
NG
Nigel G's updateReviewer Update
02 Apr 2025, 12:55Still no response up to this day. Very disappointed in the turn around times. No customer satisfaction whatsoever
NG
Nigel G's update02 Apr 2025, 12:55
Reviewer Update
Still no response up to this day. Very disappointed in the turn around times. No customer satisfaction whatsoever
NG
Nigel G's updateReviewer Update
03 Apr 2025, 10:29Day 4 with no response
NG
Nigel G's update03 Apr 2025, 10:29
Reviewer Update
Day 4 with no response