Services cut for unknown reason and poor service.

<p>On Tuesday 16/08/16 my telkom mobile cellphone service for both my cellphones was abruptly cut-off. Upon phoning the call centre I was informed that although it reflects that a payment was made, my services had been cut for not making a payment. I then asked the consultant if I needed to pay more money in so that my service would be restored and he was unable to answer that question. I was put on hold for +-15 minutes, and then told that I couldn't be helped as the billing department had already gone home (this was after 5pm). I was informed that a case had been logged and that it would be resolved 'first thing' tomorrow morning. </p> <p>By Thursday afternoon my service had still not been restored, so I decided to phone the call centre again. After being transferred to three different consultants and spending +- 45 minutes on the phone, I was again informed that they didn't understand why my service had been cut and a case has been logged. I requested to speak to the consultant's manager, and after holding for another 10 minutes, I was informed that he/she was busy and I should hold some more. I then refused saying that I was busy at work, and the consultant informed me that the manager would phone me back 'in about a minute or 2'.</p> <p>As of 8am Friday 19/08/2016 my service still has not been restored, the manager has not phoned me back and no one seems to know how to solve this problem. This is the worst and most incompetant service I have ever received.</p>