DS
Dane S
1 reviews | Active since Nov 2015
02 Nov 2015, 09:37
Services cut for incorrect billing!!!
My ADSL line was suspended due to non payment! I investigated as everything is on debit order and I have been charged for an installation which never happened, now they have raised a dispute but my line is still cut and I'm having to wait 10 days for it to be resolved. If I owe I will gladly pay but this is not my fault!! I hate that you have the monopoly as I would have moved years ago!!!!
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Telkom's replyOfficial
02 Nov 2015, 09:59Hello DaneSweet,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM163292
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM163292
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Best regards,
Telkom's reply02 Nov 2015, 09:59
Official
Hello DaneSweet,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM163292
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM163292
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Best regards,