Services cancelled again but not by acc holder

These issues have been continuing since December 2014. The latest is a dispute with ref ***4 for account balance. New bill not issued yet to see if resolved. ADSL services mysteriously cancelled on 10/04/15 ref ***, 610CTK100415 with services being restored on 30/04/15. No credit for time without services. ADSL mysteriously cancelled 11/05/15. 10210 said I cancelled it??? Now why would I keep cancelling and restoring my services?? We pay our bill even though there is an ongoing dispute with it. Can a person with authority please contact us regarding this ongoing matter. Am I right in understanding as long as I keep this Telkom line, that I can use someone else for internet services? My stress levels cannot handle this continual cancellation of services by a \ghost". It takes forever to get through to 10210 and I didn't get a reference because an email was sent to the \""person\"" who cancelled it. If all your calls are recorded I suggest you listen to all our conversations we have had since December with the various Telkom employees."""