Services Cancellation

I have moved residency and don't require Telkom's data line services for my ADSL so on the 15th December 2015 I submitted a services cancellation form to [Email Removed] and received an automated response indicating that this request had been received and that a consultant would contact me within 72 hours, this only happened on the 25th Jan when Telkom contacted me only to inform me that cancelling of the ADSL line must be done with Afrihost whom must then hand the line back over to Telkom, This was done with Afrihost who acted immediately. I was told by the call centre person that I would need to resubmit a cancellation form again which I did on the 25th Jan 2016 and once again received an automated response. I heard nothing from Telkom and on the 8th Feb 2016 called the Telkom call centre to confirm that all was in order however was told that no request had come through!!!!I resubmitted on the 8th Feb 2016 to [Email Removed] with proof attached from Afrihost that the line had been given back to Telkom. No response.In the meantime I continue to be charged for the line from Telkom every month even though I have not used the line since mid December 2015!!