Serviced cancelled - Charged PENALTY FEES and was not informed!!

I cancelled my Telkom services online on the 31st Of July 2018 due to moving / end of Contract . I received an email with ref TIN ********** : ********** 4 and ********** 034 : ********** 5 and ********** 034_1 : ********** 8 and the website stated that someone will contact me. I logged into my account end of August and saw that the services have been removed from my account so I assumed that everything was cancelled. No one contacted me so I received another Invoice for August for the amount of R604.24 which went off via debit order. I went to the bank and reversed the debit order because the line was cancelled and I paid the July fees? I contacted Telkom the same day and was told that my line was only cancelled on the 1st of August 2018 therefore I have to pay another month's fees. I had no problem with this and told the guy I was speaking to that I will make payment end of September 2018. He did not mention ANY PENALTY FEES!! I then received another statement in September with an amount of R 2414.61 which I find very absurd! I contacted Telkom REF ********** 9 and the lady who assisted me said that they will remove the notification fees of R363.80 , R311.61 and R298.13 which was billed for all three services I had with them. (Total: R973.54) I never received ANY NOTIFICATIONS via sms / email. I am very upset regarding my account and really do not feel like paying Telkom a cent! If I was informed the first time when I called that there is a penalty fee of almost triple the original amount then I would have settled right away. I received another Statement this month R2659.59 and YES i was charged Penalty fees AGAIN. I am not going to leave this here, I will turn to Facebook as well. I will however pay R604.24 on the 31st of October 2018 and guess I would have to contact Telkom AGAIN to make a payment arrangement for the ridiculous R2055.35 that remains.