Service you call it!?

<p>Since November 2015 I have repeatedly had problems with my ADSL line after heavy rain. Last year I emailed Mr Brian Armstrong about the problem and a specialist was assigned to sort out the problem. I have been told that my line is moved to another rack etc but the problem re-occurs whenever there is heavy rain. I have been assured by many technicians that the problem is not on my property but, either at the exchange or somewhere along the line. Please can this be sorted out now and can someone PLEASE keep a record of what is done so that anyone working on a problem in the future knows what to do. I reported no internet service almost three weeks ago, we reported no phone service after that and when I phones on 19 April, I was told that the fault had been incorrectly logged. Ihad two messages on Friday saying that the faults have been restored. They haven't! Open Serve was a street away on Friday and a technician was in our street as well. The whole neighbourhood is reporting slow or no service. I need my phone and internet as a matter of urgency so can someone please do something now or at least respond. I'm tired of rating the service when messages are received - service never changes. Speeds of 0.02!?</p>