Service - worst ever

I am absolutely frustrated, try calling 10213 you will wait for over an hour ! they only have 1 call line - you cant apply or follow up online - for such a big company they dont have proper processes, a call centre to service its clients, or staff that know what products they sell !! i app**** in October for an upgrade - simple ? no, its January 2018 an still no feedback, upgrade, or even a call to indicate progress - what does this company actually do - ?? i suppose its like every other services company in SA - useless !!! i almost give up . Solution - Privatize all companies - allow more competition, then we will see companies actually work and add value before they get clients !! this thing of governmental protected industries only create laziness and destroy value. and what about customers - who cares >>>>