service without an alternative

<p>so after 3 weeks of waiting for a repair on home line and ADSl like i get this </p> <p>"Sms recieved: Dear Customer, due to repeated cable incidents in your area, Telkom has decided to offer you an alternative solution. Details will be shared shortly"</p> <p>The best part is, after several calls and visiting the local shop (as I was told to do by them) it happens that there are no alternative services available. So several swiching between sales, then tech, then sales, then tech again I still have no alternative. Now the entire neighborhood is without voice lines or dsl lines.</p>