Service? What service?

The worst customer service I have ever experienced is with Telkom. From fault logging to techians, to the consultant selling the package in the store. Nobody has a clue what is going on or how to resolve a problem. My issue has been escalated numerous times , when I asked to speak to a manager , they are in a meeting. How convenient. All I want is to get WHAT IAM PAYING FOR. Is that so hard?? I am been charged the full amount from month to month but have not been able to utilize the service that you provide? Is that fair? My internet has been down and out for over a month. Technicians say that there is nothing they can do after having a look see at the plugs , cables , light pole box etc. So what now ? I am still out of pocket. I am still without service, network , connection. Please all I ask is. If you can not fix the problem, cancel my contract and I will be happy to look else where. Please do not send me from pillar to post with your bull**** reference numbers and consultant who do not know whether the area I live in has 4mbs capability or not!!! My livelihood depends on network coverage. In short access to the web. Telkom you are taking that away from me. Shame on you.