Service? What service?

One of their agents, Thebogo, contacted me regarding an upgrade on the above-mentioned number. Unfortunately, I am dissatisfied due to the following: The agent was rude and arrogant over the phone and did not listen to me as the customer. I upgraded earlier this year, and it was explained to me that one of the numbers would be cancelled, leaving me with one number and its benefits. I would like clarity on why this has not been actioned as discussed and request that you confirm who the agent was that did not action this. The Telkom App is not functioning as it should – I am unable to transfer data, view invoices, or use the platform as intended. Telkom please provide urgent feedback on the above matters. I have never defaulted on payments and therefore expect the service promised to me. I look forward to your urgent response.