Service, what service?

<p>So 17 days ago I placed a complaint. </p> <p> </p> <p>This was my response...17 Days. Still nothing and this reference number does not exist according to their team.</p> <p> </p> <p>"Official private business reply:<br />Hi TenereJarz</p> <p>Thank you for making contact with us</p> <p> </p> <p>This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.</p> <p> </p> <p>We really do apologize for any inconvenience caused to you.</p> <p>Your reference number is:********</p> <p> </p> <p>Regards</p> <p>Luleka</p> <p>Telkom Social Media Team"</p>