Service, what Service?

<p>We have submitted the required documentation, via email, as requested to cancel our landline service on 05 Jan 2016 for which we received acknowledgement of receipt. When this service was not cancelled in March 2016 we visited the Service Centre in Menlyn where we were assured that it will be cancelled the following week. After receiving an account at the end of April 2016 we phoned 10210 and raised dispute number ********** 5. We again emailed the documentation on 03 May 2016 and received yet another acknowledgement. When we contacted Telkom earlier today (17/06/2016) we were AGAIN requested to email the documentation requesting cancellation. How can any entity take 6 months to fulfill client requests?</p>