Service? What service?

It has been a week now having no access to my wifi, logged call to service provider Axxess, who logged it with Telkom, one call from Telkom advising that a technician will contact me. Guess what still waiting!! Problem still not resolved phoned Axxess who is only allowed to follow up every 30 hours?? Phoned Telkom myself,complaints, guess what I would still be holding on to speak to a manager or team leader. No one provides feedback and it is costing me money to follow up??? Are these two companies going to give me a rebate as I pay for a service which I am not receiving. Should you not pay your account they quickly know where to find you and threaten you that your line will be cut if you don't pay. Pathetic service is an understatement!!! Lets see if this works?