Service? What service?

This is the second time in a row, when trying to take out a contract the staff doesn't know what they talking about! In addition, only to be called by the incorrect name TWICE.<br> <br> I app**** for the iPhone 5s 64gig silver on SmartPlan 50 on your website, [URL Removed] as advertised for R299, and after being called back by Charity this morning @9:20am, I then passed security and all checks, only to be told that you don't stock the iPhone 5s 64gig and wanting to offer me the 16gig for the same price?? If you don't stock it then why is it being advertised on your website? If you don't stock it then why waste my time and ask all questions etc and only tell me at the end of the call? If I wanted the 16gig then I would've app**** for it.<br> <br> Last time I attempted to take out a contract the staff didn't even know the deal existed, only to get called back by the manager of the store and got given the deal as it was advertised on the FRONT PAGE of your website.<br> <br> I'm highly appalled by your service offered and would like an explanation as well as every question answered.<br> <br> I anticipate your response