**** SERVICE.. VERY *********** CONSULTANTS

THE SERVICE THIS YEAR HAS BEEN ABSOLUTE ****! We have been with Telkom for the past 7years, have never had issues like what we do now. The consultants are all confused, all give different information. No one knows what's going on and every one has a different story.

We had uncapped ADSL for those 7 years... on the 11th of July 2021 the ADSL main box was vandalized during the "unrest" Telkom technician said that Telkom is not going to repair the main box. They said we must change to LTE as there is no more ADSL. We received a router and sim card and the package amount was R750 that was the agreed amount. A week later another router and was delivered, Telkom didn't know about it they were very confused. Now on the 7th of August we were debited R940. And they say that we are on a smart broad band wireless package that costs R899 a month and it's capped on 250gb. This was not requested by us and no consent was given for Telkom to just change our package without our knowledge. Someone doesn't know what they are doing and are just adding on packages. Why would I want capped internet when I have been on uncapped for the past 7years.

The vandalizing of the main adsl box was not my fault and I am now paying more for LTE and getting less. Telkom should have put me on the same package as the adsl with the same price... UNCAPPED. Certainly not happy with LTE which is why I stayed on ADSL

This needs to be sorted out ASAP, can someone who knows what they are doing get onto this immediately