Service to the Client

I recently posted a complaint that my landline and internet has been down for over 4 weeks. The response from Telkom was that they will contact me. Well I'm still waiting.<br> Funny how you want me to pay my account even though I have not had the possibility to do so as your lines and internet do not work.<br> Yesterday I called 10210 and held on for 25 minutes before someone answered (Chantelle) after giving her my reference numbers (1278CTK120116 and an escalation referance number of 87522) I was informed that a technician by the name of Eric would be at my house at 12:30 to fix or advise of the problem.<br> Well.... I am still waiting for him to arrive. <br> Question to Telkom - Can I invoice you for my time wasted?<br> I even decided to go LTE with ticket number #*** but as Telkom operates this seems to have fallen on deaf ears as I am now told the price has gone from R599 uncapped to R699. REALLY.<br> Is there any TELKOM person out there that can deliver a SERVICE and follow it through to completion.<br> If so please let me know.<br> Thanks Telkom for the Service - NOT