Service... thats a joke part 4
<p>Still waiting Telkom! </p> <p>A week ago, I received a response with no reference but an apology.</p> <p>Official private business reply:</p> <p>Hello tracey-lindeque</p> <p>We sorry for the inconvenience caused.</p> <p>We will follow up with our fulfillment team.</p> <p>Regards</p> <p>Noleen</p> <p>Telkom Social Media Team</p> <p> </p> <p>Guess what, THEY DEBITED MY ACCOUNT AGAIN TODAY.</p> <p>WHAT IS WRONG WITH STAFF AT TELKOM? WHERE IS THE SO CALLED SERVICE?</p> <p> </p> <p>What is the point of complaining when TELKOM really don't care if they have unhappy customers.</p> <p> </p> <p>I received yet another reference number! What is the point if you do nothing about it!</p> <p>Do not just give a reference number and think we will go away.</p> <p>I have tried repeatedly to get someone to sort out the cancellation of an expired contract that they are still charging me for. Requests via Hello Peter do not work, they say someone will contact you but never do.</p> <p>I have tried communicating via their website and was told if I pay the outstanding amount since I cancelled in February, they will actually cancel the contract even though I have not used it since January.</p> <p>Is there a competent person in Telkom that can look into this with a realistic solution? I have my doubts..........................</p> <p>Telkom please prove me wrong and sort this out even if it is 5 months later ! NOW 6 MONTHS ............ GOING ON FOR 7 MONTHS</p> <p> </p> <p> </p>