Service Termination

I have submitted a request to terminate a land line 22 August and still no termination was actioned. Assisted by a Danie Roos at Woodlands. I have sent through the termination request via email on the 10th and October to ********** and 23 October emailed to ********** after an hour telephone call. I then visited Woodlands branch on the 15th of November only for the matter to be escalated again. It has been 3 months with bills adding up and my credit score now being affected due to Telkom's reluctance to terminate a service. This is SOOOOO POOR! Such a Shame. How are you in the business where your clients clearly mean so little to you! What are you going to do about my credit score? So upset by this! People work hard to keep positive scores and then inefficient companies like Telkom ruin this! I don't even want your apology, I just want the bills to stop coming, confirmation of the cancellation and a healthy credit score! Sincerely frustrated, Donata