**** Service!!!!!! Telkom *** ***

<p>One of the worse expiernce and customer services i have ever received from Telkom Mobile, with numerous calls and emails and promises to get back to me and guess what no ones does!! I had pre orderd the Iphone 7 Black 128 GiG for R799 i received the call and went through the process of signing the deal and i was advised that i would need to pay R799 upfront for the phone to be delivered and it will be refunded/Cerdited to my first bill. i agreed as that was fair. On the 22/10/2016 the R799 was debited and phone was delivered. my first bill/invoice received thereadter was R1518.16 for R799 package with no usage on it. Called in to teh call centre twice before i could get help and the agent thought she placed me hold started laughing in back ground and gave the phone to someone else who advised me that there was and error and i would be refunded on my 2nd invoice. i then called in and sopke to Akhona who adivised me that they will sort it out and i should send him proof of the debits which i did to email address he provided with : ********** and no response to date i then on the 08/12/2016 called in again and spoke to a manager and she said she will go to their collections department to refeun me as she has receievd my email with the proof of the debits on the email i sent to ********** and to this date i have not had any response and i have sent 2 more email after that. Telkom has debited my account with R799 without passing my credit of R799 since October 2016. I am have being sent from department to department and no one seems to want to help!!!!! this is absolute ******* and i want them to collect their phone and cancel my contract with them!!! i cannot keep calling for a resolution. i am contactable on ********** 775 and still no has called. at this stage i want to cancel my fibre line home line and mobile lines that how fustrated i am!!</p>