Service suspended regardless of payments but due to bad admin on Telkom part

I had a debit order in place for many years.I contacted Telkom customer service in March to change my banking details.The agent informed me it takes 2 to 3 months to load a new debit order and provided me with banking detail and their ref number to pay via EFT.I used the details provided I also checked my statements and the ref number used on was as stated on statement.The payments did not reflect.I having been paying via EFT from March to date and debit order not loaded.I followed up and provided proof of payments. My service has been suspended. I called telkom and had to provide proof of payments again.I then received a call from collection agency Bham &Dhaya.Informed the agent payments has been made.She requested immediate payment for service to be restored .The agent insisted that I make payment to Bham &Dhaya as already none of my payments reflects by Telkom.She informed me that to forward her the proof of payments to Bham &Dhaya plus the payments made directly to telkom.she would contact Telkom the next day.I did and when I followed up after 2 days she informed me to contact directly to restore my service this is not her problem.I contacted Telkom send proof of payments again from March to date plus payment to their collection agent Bham and daya.Telkom responded they are unable to assist me since I paid the funds to Bham&Dhaya collection. I send emails with proof of payments again to both Telkom Bham &Dhaya informing them of my delema and neither organisation is willing to assist .The collection agency responded that payments to them will only reflect in Telkons account I at the end of the month. my service has not been restored regardless of all my efforts How will Telkom rebate me for monies paid and no service rendered. WHY is loading a debit order such a big issue