SM
Shaun M

1 reviews | Active since Jul 2013

11 Oct 2015, 09:11

Service suspended for no reason

I received an sms this morning from telkom mobile stating that my line will be interrupted. I called them and they informed me that my account has been suspended. They checked my invoice and account, everything is up to date, and the response i got was they do not know why it happened and will escalate it to the manager who will get back to me. 2hrs later i called again as no one has gotten back to me and i got the same response.<br> <br> This is absolute nonsense and you guys are in breach of contract! I am paying for a service and you are not providing! I require my cellphone on a daily basis and now cannot use it! This is not the first time i have received bad service! If you take a look at my previous complaint you will see that i have not received the service i have signed for ever since i took out the contract (the first complaint being that my account was not being debited. It only got resolved in September which was 4 months later).<br> <br> Now you guys suspend my line when everything is up to date and for no reason. I cannot not wait for 24hrs to get feedback as it is a priority for my phone to be working.<br> <br> I will be seeking legal advice as this is clearly a breach of contract!

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Replies (1)
Telkom
Telkom's reply11 Oct 2015, 10:22
Official
Hello Shaun Muthaya,

Thank you for taking our call.

As per our discussion we will look into your query with further urgent investigation and provide feedback.

Apologies for any inconveniences caused by this.

Your social media ref: SM135312.

Regards,
Boitumelo
Telkom Social Media Team