1 reviews | Active since Jul 2011
Service suspended even after making a payment
<p>I have been a client of Telkom Mobile for many years. I missed a payment, and when told about it, immediately made a payment. I was assured my service would not be interrupted. 4 days (Four days) after the payment has been made, Telkom Mobile sends me an SMS informing me my service has been suspended. I immediately contact the support desk, and the guy on the other side tells me he can see a payment has been made, but the suspension was a bit delayed, and he cannot do anything for me. He will escalate to the accounts department who will look into the matter. This is totally unacceptable. I am a very unhappy customer and wonder how Telkom Mobile is going to fix this.</p>
Well hurrah! At least you managed to get me reconnected. I guess more than that I cannot expect from a company like Telkom. Not even one call to explain to me why I was disconnected. Not even once. Keep up the good work. This way you will keep customers ecstatically happy. I am disgusted with your service. I was promised at least a courtesy call. But you could not even deliver on that. Fantastic.
Well hurrah! At least you managed to get me reconnected. I guess more than that I cannot expect from a company like Telkom. Not even one call to explain to me why I was disconnected. Not even once. Keep up the good work. This way you will keep customers ecstatically happy. I am disgusted with your service. I was promised at least a courtesy call. But you could not even deliver on that. Fantastic.