Service suspended due to a systems error

<p>My service was suspended for an account that was fully paid. When I contacted the call centre on 24/11/16 they told me that the back office needs to assist and this will take 72 working hrs. I have been calling since yesterday and today with no joy. How long does it take for someone to attend to this? I called today and the Agent was clueless and then gives me a story that my issue will take 8-10 working days. This is completely unacceptable. I am paying for a service that is suspended. this is utter bull**** and I want it resolved TODAY!!!</p> <p> </p> <p>This is not the first time that telkom has done this. Its down right pathetic!!!</p> <p> </p> <p>My case number is ********** 1</p>