Service suspended despite account being up to date

My service was suspended this morning with no prior warning despite my account being perfectly up to date. Apparently my recent bundle purchases exceed my monthly spending limit and this places my account in arrears.

I received no notification of this. I had to pay my account (due 31 January) immediately and now I have to wait up to 48 hours to be reconnected.

This is the second billing issue I've had with Telkom Mobile in the past two months.

Very disappointing that Telkom Mobile has now become just as pathetic as the other mobile networks.