1 reviews | Active since Feb 2016
Service suspended AGAIN
<p>I have come to the end of my patience with Telkom. Despite changing my ISP I am still left without internet because Telkom decided to suspend my ADSL line again due to no payment. I received an invoice for R618.00 on 03-06-2016 which is the charge for my contract which I cancelled with Telkom at the end of March. After which they sent me an invoice for R1900.00+ which I had to pay for even though I did not use the contract. The dispute has been filed for that also with no results. After contacting the call centre I was told this was the charge for the last month and pro rata for the half month and was told that this would fully pay out the contract and the cancellation would take effect after the payment. Yet my service is now suspended because Telkom is charging me for the contract that has been cancelled. If I had a choice to get my ADSL line from another provider I wouldn't hesitate to change over. Pathetic service specially from the finance department of Telkom. Hoping to contact the papers this morning to bring some well deserved light to this poor excuse for service provider. And if a Telkom representative is reading this review, please don't contact me on this review for my details, have some decency and contact me directly. Because the last time I was told to provide my details no one contacted me. My contact number is ********** 540. I am really sick of your pathetic service and your excuses to sc**** more money out of me. I didnt even dispute the fact that even after making for the "top up" contract you'll decided to take the R300 airtime I had accumulated because I cancelled my contract with your pathetic service. </p>
Hello The Guardian
This response serves as confirmation that your query has been received.
Your reference number : AI **********
A consultant from our billing team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.
Hello The Guardian
This response serves as confirmation that your query has been received.
Your reference number : AI **********
A consultant from our billing team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.
This is such a disgraceful service. Still no call from your lousy billing department. Almost closing time now and I have to suffer tonight without internet because you guys are so slow at doing your work. PATHETIC. And I can even tell you right now what the conversation is going to be. The caller will tell me there is nothing he/she can do about it I just have to pay the invoice and wait for the dispute to be credited to my account. He/she will tell me that there is no way to reverse the ********ly invoiced amount and it will take 5-7 working days to resolve the dispute in the meantime I have to either wait without internet and risk paying interest or pay the amount and have it tied up in the telkom account whereas I could out that money to good use. Telkom is useless and is running a monopoly with their customers. Forcing them to pay for services they haven't received nor have requested.
This is such a disgraceful service. Still no call from your lousy billing department. Almost closing time now and I have to suffer tonight without internet because you guys are so slow at doing your work. PATHETIC. And I can even tell you right now what the conversation is going to be. The caller will tell me there is nothing he/she can do about it I just have to pay the invoice and wait for the dispute to be credited to my account. He/she will tell me that there is no way to reverse the ********ly invoiced amount and it will take 5-7 working days to resolve the dispute in the meantime I have to either wait without internet and risk paying interest or pay the amount and have it tied up in the telkom account whereas I could out that money to good use. Telkom is useless and is running a monopoly with their customers. Forcing them to pay for services they haven't received nor have requested.
Another half day gone with no communication from Telkom. The reference number provided by "The Social Media Team" is a bunch of *'s. For each day that goes past without any assistance I will continue posting negative ratings for Telkom until someone respondes.
Another half day gone with no communication from Telkom. The reference number provided by "The Social Media Team" is a bunch of *'s. For each day that goes past without any assistance I will continue posting negative ratings for Telkom until someone respondes.
Just got off the line with 10210 Billing department and was informed that the cancellation of this contract that should have been done end of April has not been done and now I have to wait 24-72 hours for them to get back to me regarding this query. Until then there is nothing I can do about it nor can they assist me in any way. Good job Telkom. Worse service provider in South Africa. Let's see how quickly you guys respond when MyBroadband publishes this report about your pathetic service.
Just got off the line with 10210 Billing department and was informed that the cancellation of this contract that should have been done end of April has not been done and now I have to wait 24-72 hours for them to get back to me regarding this query. Until then there is nothing I can do about it nor can they assist me in any way. Good job Telkom. Worse service provider in South Africa. Let's see how quickly you guys respond when MyBroadband publishes this report about your pathetic service.