Service Supsended - Pay Pay Pay

I initially had a problem with Telkom failing to update my debit order 3 times. I created a HP complaint to which they only gave an initial response. I clarified my details via email to which there was no response and no debit order.<br> <br> 6 Weeks later, I have a ballooning bill and my contract has ended. I cannot cancel the contract because there is an outstanding balance but the amounts are outstanding because Telkom has not debited my account. I have not had any service throughout this period but they insist I pay it. And if I don't settle now, the bill will only increase and they have handed over my account to external debt collectors.<br> <br> And now I have an email from billing telling me that they will continue to bill me until the account is settled but that I will have no service throughout this period.<br> <br> I find this whole thing ridiculous. I have made numerous efforts to sort this out and all I'm left with is a sky-high bill and no service, with just darkness at the end of the tunnel.