SERVICE SUPPORT

<p>Information below included in emails sent to Ilhaam, at Telkom Social Media at ********** <p>I omitted to inform you in my previous mail that I relogged a call yesterday at 15:31, call no 489CTK050417. </p> <p>I still have had no response to my previous mails. My Voice and DSL line is once again disconnected. Will this situation ever be corrected. A technician visited me yesterday afternoon. A short time after he left, my line went down again. I now again have no access to my security system. I will be reposting on Hellopeter as this is the only way I get a response. When my line is up and running, the internet is still SLOW. A technician visited my premises and were amazed at what they saw. Just when they thought they had sorted out the problem and the speed was above 3.50 a couple of times, the speed dropped to between 0.66 and 0.78 for the next number of speed tests and never came back up again. </p> <p>I did send you the SPEEDTEST.NET on which you rep****. On Saturday 18 March2017 my Internet was off during the day. Owing to the speed being so low as well, I utilized my Vodacom connection. I now have an account of R3125.00 account for data. On Tuesday 28 March2017, my Telkom line was disconnected, no Voice or Internet. I again logged a call, call no 650CTK280317. The fact that my internet has not been functioning correctly since 25 October 2017 Call No 715CTK251016. You also informed me that this call has been closed and finalized when it had not. Telkom personnel have made appointments with me on various occasions. I have taken time off work and no one has arrived. The last appointment was with Sarel on 20 March 2017. He did phone and informed me he is running late. He did not arrive at all.</p>