service sucks

I app**** online on the 1st April 2016 for the uncapped wireless broadband for home. I got a mail back saying my application was successful with a ticket number. When I checked my mails the following day I saw a mail from Telkom that was sent the previous day at 7:02 pm saying that they had tried contacting me. As at to day nobody has contacted me about the application. I wrote on Telkom's facebook page and got a response say I need to mail hp@telkom .co.za, I did this on 29 May 2016, still no response as at 4:20 pm on 3 May 2016. this sucks