Service SUCKS

I upgraded my 4mb ADSL line to a 10mb ADSL. It took Telkom about an hour to do it,,,,,well done. Ever since then I have had the worst service with it. Speed is lower than a Dialup Modem.<br> Speedtest result:<br> Ping = 371ms <br> Download Speed = 0.36 Mbps<br> Upload speed = 0.72 Mbps and this is to their own server in Johannesburg.<br> I've logged a call on Sunday(93CTK151115) Technician came out on Tuesday, did a couple of speedtests and then the rest of the time he spend on whatsapp. He left and said he'll contact me. No response from him. He closed the call. I had to log another call today(522CTK191115)(escalation 59519) Telkom is quick to charge one the new rate for a 10mb line and one has to be satisfied with such very bad service. WILL YOU BE SATISFIED WITH SUCH SERVICE??? You have till 5pm to sort this problem out otherwise all hell will break loose.<br>