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LETISHA S

1 reviews | Active since Oct 2015

25 Aug 2017, 10:23

Service sucks

I went to the store to change my contract number to my prepaid number on the 10 August, today is the 25 August. My prepaid number is blocked I can not use it, no incoming, no Sms nothing. I've been very patient. I want so answer now.

0
Replies (8)
Telkom
Telkom's reply02 Sept 2017, 07:23
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

LS
LETISHA S's update02 Sept 2017, 10:15
Reviewer Update
It took your after a week and half to reply. What Kind of service is this
LS
LETISHA S's update06 Sept 2017, 16:02
Reviewer Update
I found out that my number ********** 074(telkom number - prepaid) have been changed to a 065 number. I've had this number over 15 years. I wanted to change this ********** 074 number to my contract and the number that I have on contract which is ********** 073 to prepaid. And I'm going to lose both my 076 number that I have had for 15 years. This process is taking TELKOM a MONTH to do. I have been VERY VERY PATIENT with TELKOM. I WANT AN ANSWER ASAP. Telkom is not a new company or a small company. So I don't see why this process is taking so LONG. And I don't think any of the call center agent know what they are doing. Coz one told me "my contract will start of fresh " this is BULL****!!!!
Telkom
Telkom's reply18 Sept 2017, 15:28
Official

Good day letishasubramone,

Kindly note that the details you have provided had been encrypted for security reasons and your text reads as follows:

I found out that my number ********** 074(telkom number - prepaid) have been changed to a 065 number. I've had this number over 15 years. I wanted to change this ********** 074 number to my contract and the number that I have on contract which is ********** 073 to prepaid. And I'm going to lose both my 076 number that I have had for 15 years. This process is taking TELKOM a MONTH to do. I have been VERY VERY PATIENT with TELKOM. I WANT AN ANSWER ASAP. Telkom is not a new company or a small company. So I don't see why this process is taking so LONG. And I don't think any of the call center agent know what they are doing. Coz one told me "my contract will start of fresh " this is BULL****!!!!

Please provide us your ID or the affected number via private reply so that we can follow up with our technical team to follow up and assist. Kindly advise which Telkom store you went to.

Regards

Tsebo
Social Media Team

Best regards,

LS
LETISHA S's update19 Sept 2017, 22:12
Reviewer Update
***
LS
LETISHA S's update27 Sept 2017, 16:06
Reviewer Update
Another month has gone and telkom still hasn't contacted me or sorted my problem out. Telkom service really suck. I've still been very patient.
LS
LETISHA S's update27 Sept 2017, 16:09
Reviewer Update
Highveld mall in witbank. My number now is ***. The number affected is ***. I want my number back
Telkom
Telkom's reply08 Oct 2017, 13:10
Official

Hi letishasubramone,

Thank you for making contact with us.

Please be assured that we have sent your query to the Support Team for further assistance, they will be in contact with you.

Your reference number: ***3

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,