service stopped working since 15 days

I am using Telkom line for broad band connection. Due to what so ever reason, my broadband connection has stopped working since last 15 days. I called several time to call center. Every time they said our technician will get back to you soon. We escalate you fault..etc..etc.<br> <br> But till date no body came. I do not know what to do. <br> <br> This is great example of bad service that your service provider unable to resolve you incident after 15 days. I have took broadband connection on contract. So no matter what time they will take to resolve incident they will deduct their monthly rental/charge due to debit order.<br> <br> The worst part of service is they do not care about you. Every time you need to call them to get status of your problem.<br> <br> Is there any responsible person in Telkom.?<br> <br> My telkom land line number is ***.<br> Fault reference number : 617crk030715.