Service stinks

On the 14 June I went to Telkom to get a new ADSL line. As a new customer, I was looking forward to having internet at home. Telkom sent me an installation date for the 22nd June and I awaited their arrival. Around 3pm that day there was still no Telkom technician to install my line. I called Telkom and their excuse was...the technician had no ladder. Can you believe that!!! I called the following day and asked when they would come and install the line. The answer...technicians are currently very busy and they would arrange another date. I called again today and asked them to tell me when they would install the line. The answer...technicians ask that I be patient. I ask with tears in my eyes...do you call that service. I don't see why I should be patient when the technicians are not responsible and have the equipment needed to do the job. If this is what Telkom's service is like with new customers...I dread to think of whats waiting for me. Think I will have to rethink my options.