Service still suspended after billing stuff up.

Last month (August 25) Telkom made stuff up of debiting my account for the service subscription saying that the debit order was rejected meanwhile FNB say that the debit order instruction never came through from Telkom. Telkom then handed me over to collections and they debited my account again on 25 September for an amount that was 2 times my monthly subscription and then proceeded to suspend my service on 20 September. Up to now my service has still been suspended after calling the call center to query. when i finally got hold of someone at the call center today they informed me that it will take another 24-48 hours for it to be resolved. This is really frustrating as I'm being penalised for a mistake Telkom committed!