bL
biel L

1 reviews | Active since Mar 2016

30 Mar 2016, 08:15

service still not sorted

yet another month has passed and no joy, again got sms that another 2500 will be deducted this month, obviously telkom does not care about customer service or fixing contracts there sales agents could not sell properly. if someone does not sort this out the next step is the independent commissions authority of south africa and the national consumer commission<br> <br> i was sent confirmation that some will assist from telkom, still nothing and still the contracts is not correct and as stated above again received sms that i will be billed this amount, i am stopping all debit orders today for telkom until this is resolved, i have other accounts also to pay and telkom puts me in a shamable position when they do this as i have to run around and arrange to pay other customers seeing they just deduct without sorting my issue.

0
Replies (1)
Telkom
Telkom's reply30 Mar 2016, 09:39
Official
Hello biel.landsberg,

We sorry for the inconvenience caused.
We will follow up with our mobile team and have a consultant contact you.

Regards
Noleen
Telkom Social Media Team.

Best regards,