Service still active at old residence

<p>I emailed servcancellation on 4 May 2017 as I have relocated. Due to the numerous warnings from friends and family, I was strongly advised to CANCEL and not "relocate services" as Telkom's service is terrible in reloacting! I sent my email to ********** Subsequently I called on 31 May to follow up, and I was advised by Micayla, that my service will cancel 4 June 2017, as it is 30 days from my notice date. Ref ********** 96A.</p> <p>Today, my chat with Prudence on the website, she advises that the service is still active. So now the new occupants of my previous residence have a free landline and ADSL, and I am left with no fixed landline nor internet at my new house, BECAUSE OF TELKOM's inefficiencies!!!</p> <p>Prudence insists i need to call 1023! So what help is she on the website?</p> <p> </p>