MO
Muhammad O
1 reviews | Active since Mar 2010
15 Feb 2016, 09:38
Service so dysfunctional!
I have tried multiple times to call the Telkom call centre which takes over 40 minutes for an agent to answer. I do not have time to hang on the call to get through to an agent who could not even help me. I logged a fault over a week ago on my adsl and still no one has helped me. The agent said I just need to wait. I am also getting billed for this period which I would like to stop as I have NO SERVICE!
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Telkom's replyOfficial
15 Feb 2016, 11:08Hello mafia786,
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. the pending fault reference indicates a tech is assigned to attend. We have escalated the query and generated REF NO : 8224. Further available updates will be provided as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. the pending fault reference indicates a tech is assigned to attend. We have escalated the query and generated REF NO : 8224. Further available updates will be provided as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply15 Feb 2016, 11:08
Official
Hello mafia786,
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. the pending fault reference indicates a tech is assigned to attend. We have escalated the query and generated REF NO : 8224. Further available updates will be provided as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. the pending fault reference indicates a tech is assigned to attend. We have escalated the query and generated REF NO : 8224. Further available updates will be provided as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Best regards,