SERVICE REQUEST NOT PROCESSED

On the 5th of October 2015 we requested Telkom to remove two items from my mother's account ( HE Mongie ) namely 2 extentions my mother was billed for as well as the Block Call service on the line. On the 6th of October i received an sms stating that a technician will be coming out to our house on the 7th of October 2015. As yet nobody has showed up from Telkom. I called Telkom on the 8th of Oct to find out what's happening and i was told that it is not neccesary to send someone out to our house to fix the problem and that they can do it from there side. Phoned again 09/10/15 only to find out our order has not been processed and i was also informed that in fact a technician has to come to our house. When i asked to speak to their department head i was just put on hold and nobody answered the phone.