LM
Lubabalo M
1 reviews | Active since Oct 2016
08 Sept 2017, 20:08
Service Request Ignored
Hi,
I logged a call with you 19H17, 25/05/2017 with the ref. number ********** 4, my call logged was for poor internet speed.
I'm in Midrand and my location has, at least is suppose to have LTE advanced. When i took the contract the technician that tested my internet speed i tested 15mbps download and 4mbps upload, its still poor for the services i pay for.
in the past 3 days i had to call telkom mobile everyday and i'm not doing that tonight. my internet speed tonight is 2.70mbps download and 0.11 upload. i pay R400+ every month for this and no one seems to care to resolve my issues.
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Replies (2)
Telkom's replyOfficial
12 Sept 2017, 17:06Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply12 Sept 2017, 17:06
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
LM
Lubabalo M's updateReviewer Update
13 Sept 2017, 15:13Good day,
its been 24 hours already and no one has called me.
This issue could be easily resolved if you can just deliver a signal booster and i'll pay a service provider out of my own pocket to sort this out for me because you guys are taking too long.
Regards,
LM
Lubabalo M's update13 Sept 2017, 15:13
Reviewer Update
Good day,
its been 24 hours already and no one has called me.
This issue could be easily resolved if you can just deliver a signal booster and i'll pay a service provider out of my own pocket to sort this out for me because you guys are taking too long.
Regards,