Service repaired and cancelled.

Last year around July/August 2015 I reported a faulty landline. Telkom attempted to fix it twice after four weeks but could not get it right. When testing the line there was someone else using it as well. The other user told me that she has been using it for the past two weeks, that was around the time they were trying to fix it. I informed them that there was another person using the same number and they fixed it. This year towards the end of January 2016 I bought R100 recharge voucher but could not load it. I was referred to a Telkom shop to change form R120 to R199 rental charges. I do not mind the increment but the cancellation is a blow to me moreover nothing was communicated.<br> <br> I reported the matter through the internet and was told to bring along the voucher so that they could load it for me. They could not, saying that the service has been cancelled in October 2015, however, my hubby who is in the Free State has been calling me on a weekly basis until in March 2016. Really I do not know what is happening as I need my line back and now I am stuck with a voucher that could expire. Please help me Peter.