Service Ref ***9

I have 5 Telkom Mobile contracts on one account and have been using it for more than 2 years. Within the last month for some reason the payment reference I must use for payments changed, the new reference is not on any statement or documents received from Telkom. My last payment made, I used the same payment reference I have been using for 2 years but due to the change my payment was not allocated to the right account. ALL 5 my lines were disconnected on 18 August, after numerous phone calls and visits, Telkom admits that they can see my payment but the lines can only be activated once they transfer the payment to the right account. It has now been 11 days with no phone working, is there anyone at Telkom that can fix this very simple problem? I would also like a credit on all 5 lines for the time I could not use the phones even though they were paid for.